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FAQ

General FAQs

How Do I Know if an Item is Authentic?

Every item is carefully inspected and authenticated by our team of experts to ensure it meets our high standards of quality and authenticity.

What Condition Are The Items In?

Each product is thoroughly inspected and graded. We provide detailed descriptions and high-quality images to accurately represent the item's condition.

What is Restyled Luxury?

Restyled Luxury is a fashion reseller based in Australia that specializes in offering high-quality, preloved clothing items that have been expertly restyled to exude elegance and sophistication. Our mission is to blend luxury with sustainability, making fashion more responsible and accessible.

Where do you source your items from?

We source our preloved items from a variety of places, including individual sellers, donations, and partnerships with brands. We focus on high-end pieces and timeless vintage items that align with our values of quality and sustainability.

Selling FAQs

How do I sell my items with Restyled Luxury?

To sell your luxury items, start by filling out our online selling form with details about the pieces you’d like to consign. Once your items are approved, you’ll send them to us, and we’ll take care of inspection, restyling, and listing them on our platform.

What types of items can I consign?

We accept high-quality, luxury fashion items, including clothing, accessories, and footwear from designer brands.

What condition should items be in?

Items should be in excellent condition, clean, and free from significant signs of wear. We focus on timeless, classic pieces that align with our brand’s values.

How do you determine the price and when will I get paid?

The price is determined based on factors like brand, condition, original retail price, and current market demand. You’ll receive payment once your item is sold and the return period has passed, typically within 30 days of the sale. Payments are processed through your preferred method, such as bank transfer or PayPal.

What happens if my items don't sell or aren't accepted?

If your items don’t sell within the agreed timeframe, we’ll offer options including returning them to you, donating them, or adjusting the price for relisting. If your items don’t meet our criteria, we’ll notify you and offer to return them at your cost, or you can choose to donate them through our platform.

Shipping FAQs

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times vary depending on your location. You can view the available options and costs at checkout.

How long will it take to receive my order?

Delivery times vary based on your location and the shipping method chosen at checkout. Typically, domestic orders within Australia arrive within 5-7 business days, while international orders can take 10-21 business days. Please refer to your order confirmation for specific details.

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress online until it reaches your destination.

How much does shipping cost?

Shipping costs depend on the destination, the size of the package, and the selected shipping method. Shipping charges will be calculated at checkout, and you’ll be able to review the total cost before completing your purchase.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already been shipped.

What happens if my package is lost or damaged during shipping?

In the rare event that your package is lost or damaged during shipping, please contact our customer service team immediately. We’ll work with the carrier to resolve the issue and ensure you receive your items or a refund.

Returns FAQs

What is your return policy and how do I initiate a return?

We accept returns within 14 days of delivery for most items in their original condition. To start a return, contact our customer service with your order number and reason for return. We’ll guide you through the process.

Do I have to pay for return shipping, and how long does processing take?

Yes, return shipping costs are the customer’s responsibility unless the item was incorrect or defective. Once we receive your return, please allow up to 7 business days for processing. Refunds are typically issued within 5-10 business days after approval.

What if I received a defective or incorrect item?

If you receive a defective or incorrect item, contact us immediately. We’ll cover the return shipping and provide a full refund, based on your preference.

Do you provide a full refund or store credit?

Eligible returns will be processed as store credits. If the item is damaged or defective, a full refund will be issued to your original payment method.